Refund & Returns Policy
30-Day Returns
We want you to be completely satisfied with your purchase.
If for any reason you are not satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a refund, the returned item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be securely packaged for return shipping.
Products that have been used, modified, or damaged after delivery may not qualify for a full refund.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Whenever possible, include photographs of both the product and the packaging so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect the returned item, we will notify you by email.
If the return is approved, the refund will be issued using the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Return Shipping
Unless the item is defective, damaged, or sent in error, the customer is responsible for the return shipping costs.
We recommend using a tracked shipping service.
Contact
If you have any questions regarding returns or refunds, please contact us at:
info@doctorfrikistein.com
